Consultancy and services

Enigma Data Solutions' information managment products have been designed around reliability and ease of use. These products are backed by comprehensive service offerings including: Consultancy, Product Support, & Training.

Skills and expertise

We have more than 20 years implementing and supporting information management systems across many industries and public services, with vast industry specific experience in oil and gas exploration and production (E&P).

Our understanding of the applications, systems and challenges faced by the E&P industry is reflected by impressive references from major oil and gas companies and seismic services providers.

The support offered by Enigma and received by Newfield is topnotch. Whenever we contact Enigma, it is as if we are their only client and our issue is of the utmost importance to their entire organization. The Enigma products and people have enabled Newfield to significantly raise and maintain the knowledge regarding project data and project archiving

Find out more about the typical reasons a company chooses Enigma's services on the support scenarios page.

Consultancy

Enigma's specialists can analyse the data requirements of your current and future business, and suggest systems that ensure an optimal return on investment while catering for future growth. Where alternatives exist, we can prepare the necessary decision-supporting material, highlighting the benefits and drawbacks of each system, to allow our client to make an educated choice in this complex field.

Product Support / Maintenance

Enigma provides a full range of service and support options, including support by telephone, email & on client site. Enigma has offices and skilled support personnel in the UK & USA (Houston) allowing us to provide almost continuous cover for the global working day without requiring a specialised support contract.

Enigma Service - a suite of enhanced service/support options - goes far beyond conventional software maintenance and support (which is also available). Enigma Service resolves a variety of data administration hassles including staff transitions, peak demand overload, staff training, vacations, sick leave and user training.

Training

Enigma Data Solutions offers training courses tailored to the client's level of expertise and requirements. Classes can be held within Enigma's premises (Houston or London), at the clients location, or at an off-site facility close to the client's premises.

Services

• Superb support record – fast response with real solutions
• Strategic design of archiving and DR systems
• Implementation and training services to provide useful solutions (turnkey) from day one.
• Independent Storage Consultancy (Tape Technology, Disk, Archiving Devices etc.)
• Onsite support (short and long term cover)
• Policies & Procedures design