Support Scenarios

1. Staff Loss / Absence

A data administrator you heavily rely on leaves to work for a competitor. A key member of staff requires a long term absence or even a short tem absence at a busy time.

Enigma's skilled support engineers quickly fill your scheduled or unscheduled vacancies with people who know how to work with geoscientists and project data.

2. Maxed Out

Everyone in your group who knows anything about data management is working night and day to keep on top of an unexpected surge in exploration activity. Still, data problems are causing projects to fall behind. The CIO wants you to fix the problem - fast.

When demand peaks, you don't have to scramble to find help. We're there with the expertise you need.

3. New Employees

You've recruited some new data administrators. But there's a lot to learn and your experienced people are already working overtime to keep projects rolling. Newly trained people would ease the pressure, but no one has time to train them.

Enigma Service people train your new employees without delaying current projects. Everybody wins.

4. New System Design

A new system to handle your data archiving is exactly what you need to improve productivity and cut costs. However you haven't got the time or expertise to survey the available market hardware & software solutions and compare the pros & cons.

Enigma's staff already have a good degree of this knowledge and can advise and tailor a system design to your business environment.

5. Disaster Recovery

There are inherent dangers & risks everywhere in the world which makes having a solid disaster recovery plan a sensible investment. For some areas which are prone to regular natural disasters it is essential to have a plan which will safeguard the security of your data.

Enigma have a wealth of expertise in disaster recovery planning and can advise you of the best approaches to take, giving you peace of mind and in some cases fulfilling legal obligations.

- Reservoir Group