With Enigma Service, you may never again say
"We don't have enough qualified people!"
"We don't have enough qualified people!"
Enigma provides a full range of service and support options. Or we can create a custom service / support program to meet your needs.
Data administrators are always stretched too thin. For them, peak demand means late nights and weekends. For you, their vacations and "sick days" mean chaos. Finding qualified, knowledgeable, temporary fill-ins can be next to impossible. Enigma Service - a suite of enhanced service/support options - goes far beyond conventional software maintenance and support (which is also available). Enigma Service resolves a variety of data administration hassles including staff transitions, peak demand overload, staff training, vacations, sick leave and user training.
Data administrators are always stretched too thin. For them, peak demand means late nights and weekends. For you, their vacations and "sick days" mean chaos. Finding qualified, knowledgeable, temporary fill-
1. Staff Snafu
A data administrator you heavily rely on gets snatched by a competitor. Or is hospitalized after a car wreck. Your other administrators are already working days, nights and weekends. Geoscience teams are screaming because they're on deadline and can't find their data.
SOLUTION: Enigma Service quickly fills your scheduled or unscheduled vacancies with people who know how to work with geoscientists and project data.
2. Maxed Out
Everyone in your group who knows anything about data management is working night and day to keep abreast of an unexpected surge in exploration activity. Still, data problems are causing projects to fall behind. The CIO wants you to fix the problem - fast.
SOLUTION: When demand peaks, you don't have to scramble to find help. We're there with the expertise you need.
3. Triple Whammy
One of your data administrators has gone rock climbing for a week. A second is on maternity leave. A third calls in sick with a 24-hour bug - the day two new, major projects are scheduled to arrive.
SOLUTION: With Enigma Service, no matter what the emergency, you're covered.
4. Catch-22
You've got a couple of new people who could make good data administrators. But there's a lot to learn and your experienced people are already pulling overtime to keep projects rolling. Newly trained people would ease the pressure, but no one has time to train them.
SOLUTION: Enigma Service people train your relief squad without delaying current projects. Everybody wins.
5. Catch-22, Deja Vu
Many geoscientists add to your workload by handling data improperly and expecting your data administrators to put out fires. Training these users would help, but for months none of your people has had the time. They've been too busy putting out fires.
SOLUTION: Enigma Service people train your users. Vicious cycle is broken: you get more user compliance, fewer fires.
6. Count Sheep, Lose Sleep
If the five preceding nightmares aren't happening to you, tomorrow they might - reason enough to lose sleep over them.
SOLUTION: Enigma Service becomes your insurance policy. Sweet dreams.
A data administrator you heavily rely on gets snatched by a competitor. Or is hospitalized after a car wreck. Your other administrators are already working days, nights and weekends. Geoscience teams are screaming because they're on deadline and can't find their data.
SOLUTION: Enigma Service quickly fills your scheduled or unscheduled vacancies with people who know how to work with geoscientists and project data.
2. Maxed Out
Everyone in your group who knows anything about data management is working night and day to keep abreast of an unexpected surge in exploration activity. Still, data problems are causing projects to fall behind. The CIO wants you to fix the problem -
SOLUTION: When demand peaks, you don't have to scramble to find help. We're there with the expertise you need.
3. Triple Whammy
One of your data administrators has gone rock climbing for a week. A second is on maternity leave. A third calls in sick with a 24-
SOLUTION: With Enigma Service, no matter what the emergency, you're covered.
4. Catch-
You've got a couple of new people who could make good data administrators. But there's a lot to learn and your experienced people are already pulling overtime to keep projects rolling. Newly trained people would ease the pressure, but no one has time to train them.
SOLUTION: Enigma Service people train your relief squad without delaying current projects. Everybody wins.
5. Catch-
Many geoscientists add to your workload by handling data improperly and expecting your data administrators to put out fires. Training these users would help, but for months none of your people has had the time. They've been too busy putting out fires.
SOLUTION: Enigma Service people train your users. Vicious cycle is broken: you get more user compliance, fewer fires.
6. Count Sheep, Lose Sleep
If the five preceding nightmares aren't happening to you, tomorrow they might -
SOLUTION: Enigma Service becomes your insurance policy. Sweet dreams.
